Ugh tell me about it. Had the guests from hell.
I was sitting across from this table doing a follow sheet on one of my servers. Basically it's a sheet I fill out to ensure they are hitting key points, service, and timing standards, so I see everything with this table. The only thing she did wrong was drop the check without asking if they wanted dessert.
So I get called over there and all hell breaks loose. It's a family of four. Mother, husband, daughter, boyfriend, and the father takes a huge swig of his gin and tonic and goes on a complete rant, screaming, dropping F bombs and all about the horrible service they have received. Mind you while all this is going on, the daughter and boyfriend are making out at the table.
The older guy just lays into me and I quote, not bullshitting, says that his family has been treated like immigrants from the start of their meal, and told me that their server, and myself because I didn't give them free ****, was like Donald Trump. He yelled that his kind (they were indeed Latino) should be treated like royalty in our Mexican themed dining room.
Never in my life in my 7 years in the field been compared to a figure that is assumed a racist bigot. That got my blood boiling, but I stayed calm and collected and only ended up giving them a small dessert on the house. They paid the remainder of their $300 tab.
It just annoys me very much that this type of ignorance exists. I wish I could tell them that my server is actually married to a Spanish guy, and that they were just drunk assholes that wanted free ****, and got pissy when I wouldn't cave in and backed up my server instead that I was doing a follow sheet for.
Ugh, damn you, general public.