XB1 Won't Read Discs

[Zleda]

Hello ZD,

Yesterday I bought an XB1 at best buy without kinect. I had previously bought BF4 and Watchdogs, and when I popped them in yesterday they read, installed and played just fine. This morning I turned on the system and when I try to play either game I get both the "we cant read this disc," and "do you own this game or app?" error messages.

I have already tried hard-resetting and unplugging the power box, nothing seems to work. Words cannot describe my anger right now as I find it ridiculous that a purchase of over $500 all together WON'T WORK.

If you have any ideas of what might be going wrong, please help me out!

 

[Kylo Ken]

I know what's wrong. You got an XboxOne.

 

[Zleda]

If you don't have anything helpful to say, kindly don't say anything at all. This is actually the second time this has happened to me this week and I am not in the mood

 

[Mercedes]

Sounds like you unfortunately just got a faulty one, it happens and always sucks when it does. I spent 1 week having a crappy time with my PS2 before someone came over and alerted me to the fact that the load times were ridiculous and I had a faulty one. So I know the feeling.

I'd take it back to wherever you bought it with the receipt and ask for an exchange.

 

[Fig]

I may not have an Xbox One, but I really feel bad for you that you have to go through this. I personally say that if you have your receipt (which I hope you still have it), you ask for an exchange from Best Buy and inform them that you a faulty product. I really do hope that they will listen to what your predicament as I'm sure no one wants a faulty machine after spending a lot of money on it.

 

[Ugea]

man that sucks. spend 500$ on a console that breaks the next day. No wonder Microsoft named it the X-box one.. Because you can only use it once.... I would say, take it back and get another console.